Grievance Procedure

General Complaints: If a student has a complaint regarding treatment by a fellow student or a staff member, policy, finances, or enrollment, the following procedure should be followed: The student should first discuss the matter with the relevant Maalot staff member and / or the Dean. If the student is not satisfied with the outcome of that discussion, the student may request a review by filing a student complaint. Fill out the complaint form and mail it to: General Complaints, Maalot College Attention: Director of Operations 6530 North 7th Street Phoenix, AZ 85014. Within three business days of receipt of the letter, the Director of Operations, will forward a copy to the school president.

The school president and student services director or Chief Academic Officer will discuss the allegations within three business days of the president’s receipt of the letter. The matter will be referred to a panel of three members drawn from Maalot’s faculty and management. If the complaint concerns a staff or faculty member, the staff member will be granted five (5) business days to provide a response. The panel will, by majority vote, decide what remedy, if any, the student may be entitled. The Director of Operations will mail a response to all formal grievance letters to the student within thirty (30) business days of receipt of the formal written grievance.

Grievances must be filed within six months of the last day of the semester in which the incident in question occurred. If the student complaint cannot be resolved after exhausting the Institution’s grievance procedure, the student may file a complaint with the Arizona State Board for further details. The State Board address is: 1740 W. Adams St. #3008 Phoenix, Arizona 85007 Phone: 602-542 5709; https://ppse.az.gov/.

Academic Complaints: Students who have a grievance regarding a grade or academic policy should follow this procedure within six months of the end of the relevant semester: 1. When possible, the student should seek to resolve the complaint with the instructor or administrator with whom there is a conflict. 2. If unresolved, the student should contact the Dean, formally. The Dean will review the issue with any parties involved and make a determination. The decision of the Dean is final.